Cancellation Rules:
Land Package:
If Trip is canceled more than 30 days before the starting date, 25% of the total
land package cost will be cancellation fees.
If Trip is canceled between 16-30 days before the starting date, 40% of the total
land package cost will be cancellation fees.
If Trip is canceled between 7-15 days before the starting date, 55% of the total
land package cost will be cancellation fees.
If Trip is canceled between 3-6 days before the starting date, 70% of the total land
package cost will be cancellation fees.
If Trip is canceled within 0-2 days before the starting date, 85% of the total land package cost will be cancellation fees.
In the case of No Show, 100% of the total land package cost will be cancellation
fees. Flights / Train Tickets
For flights and/or trains, cancellation charges vary as per
airlines/Railways/booking source. Cancellation charges will be according to that.
Note: No of days for cancellation will be counted by first contact and check-in time and
date. The first contact will be considered when you first Email / WhatsApp our
salesperson cancellation request.
Notes on Hotels in Sikkim and Darjeeling:
Services provided by hotels:
We have noted that the Travellers desire to have excellent services like other
destinations But Kindly note that this is a 3 Star serviced area. The services of
this area cannot be compared with that of a developed destination, which offers
Luxury & 5* services.
The services provided by the Budget Hotels of this area are much lower in
comparison to hotels of developed destinations. Understanding that the travelers
are our valued guests, we provide Hotels that are tried, tested & comfortable.
Hotel Booking Notes:
Base category rooms will be booked in the Hotels. In case of non-availability of
the base category room, We will provide some different hotel options with similar
prices. If you want the same hotel, we can book upper category rooms but extra
cost will be borne by you.
Most of the time hotels mentioned in this quote will be provided. In some cases, if
the mentioned hotels are not available due to some reason, similar hotels will be
provided.
Child Booking Policy:
Children ages 5-12 will be charged as per child without an extra bed. If you want
an extra bed for a child, you can pay directly at the hotel and avail.
Extra Bed in Hotels:
The hotels of the area provide Mattress & Roll Over / Fixed day-bed / Dewan as a
supplement to Extra Bed for Adult / Child sharing the room, irrespective of being
mentioned as, Adult with Extra Bed / Child with Extra Bed.
Extra Services in Hotels:
Hotels have their own policies for Room Heater, WIFI, Swimming pool, Spa, etc
and these can be availed at an extra cost. We only confirm rooms with a given
meal plan.
Room Heater in Hotels:
Certain Hotels in Low Budget, Standard, Deluxe Hotels have a system of
providing room heaters on request, on an extra payment basis. We usually do not include the cost & the traveler will have to settle it directly with the hotels before
check-out. The charge varies from INR 250.00 to INR 500.00 per heater per room
per night.
About Hotels of Lachen and Lachung:
Lachen and Lachung have basic facility hotels due to the remoteness of these
Places.
Basic cuisines will be served at Hotels and Do not expect food options like
Gangtok and Darjeeling.
Notes on Transportation & Drivers in Sikkim and Darjeeling:
Operational Status of High Altitude areas:
Tsomgo Lake, Baba Mandir, Nathula Pass, Gurudongmar, Yumthang &
Yumesamdong (Zero Point) are quite dependent on weather conditions. Being
hilly and mountain areas these roads could be out of operation at the time of
travel. During the pre-arrival briefing call, we will update you on the operational
status then.
Nathula permit formalities:
Nathula Pass is an optional tour, which can be availed on the day, the guests are
visiting Tsomgo Lake and Baba Mandir by paying supplement cost for the
Nathula Pass. Nathula Pass permits are applied 24 hrs prior to the travel date
and the permit is issued on the day of travel and Only 5% of the vehicles get the
Permit. In case the permit is issued, there will be no refund, for not visiting
Nathula Pass, whatsoever may be the reason.
Vehicle Allocation:
In Sikkim and Darjeeling, Vehicles allotted as per the sector So Single vehicle
can not be used for a complete Trip. We assure you of good vehicles and drivers
for each sector.
Vehicle Policy:
All the vehicles assigned to you will be on a point to point basis and not
disposable.
Special note on traveling with infants to North Sikkim:
We have noted that the guest is traveling with an infant to North Sikkim. Kindly be
informed, the altitude of North Sikkim is high and it is cold throughout the year.
The medical facilities are also very poor. It is not a good idea & we do not
recommend, traveling in such areas with an infant. On your request only, we have
included Lachung in the itinerary. Kindly be well prepared with proper winter
clothing.
About Toy Train Ride:
It is a 2 hrs Train Journey, Starts from Darjeeling up to Ghoom Station and Back to Darjeeling. It covers Batasia Loop, War Memorial & Ghoom Railway Museum.
Cost of tickets and pick up - drop will be borne by the Traveller.
Right to Change the Itinerary:
Based on the operational conditions, at the time of actual traveling, the itinerary
could be altered, changed. Itinerary provided in this quote is indicative. It may
change before or during the trip if required. No refund will be given in case of a
missed itinerary.